Refunds and returns policy
The first step to take if you have any problems with your order would be to contact us direct by any of the following methods :
- By phone : +61 2 969013732
- By email : info@fleurdeflo.com.au
On average, the flowers should last between 3 and 7 days. Should your flowers perish within three days of the delivery date and we are satisfied that all care instructions provided have been followed, we will be happy to resend new set of flowers.
Fleur de Flo reserves the right to request photos or images of the original flowers. Fleur de Flo requires that any dissatisfaction with the freshness of the flowers be communicated to our store within 3 days of delivery.
To assist us in quality control, it is our policy to collect the original flowers. Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable.
Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system, and to claim compensation if possible from our courier (as appropriate). It is important that we are contacted within 48 hours to determine if it require a full refund or partly refund only.
Refund will be made with the same method as the payment.